Reference

Your Rights and Our Obligations on at886

These legal terms set out how at886 operates for you — covering account eligibility, data use, jurisdiction limits, and how we handle requests. Access to our lobby depends on local law and is available where local law permits in your region.

Account Eligibility TermsData & Privacy PolicyJurisdiction ConditionsDANA, OVO, GoPay Payment TermsContact for Legal Requests
at886 Your Rights and Our Obligations on at886
POLICY HANDLING PRACTICES

How at886 Manages Data, Cookies and Account Security

We handle your personal data with a clear retention schedule and a defined process for access requests. Cookies on at886 are used for session management and account security — not for selling data to third parties. Your account credentials are protected with encrypted login and OTP verification on each new device session. If you are in Palembang or anywhere across Indonesia, the same security standards apply to your account regardless of which e-wallet you use.

Data Retention

Account data is retained for the period required by applicable law. You may request a summary of what we hold by contacting support with your registered account details.

Cookie Policy

We use session cookies to keep your account active and security cookies to detect unusual login attempts. No behavioural data is sold or shared with advertisers.

Account Security

OTP verification applies whenever you log in from a new device. Your DANA, OVO, or GoPay wallet link is verified at the point of first transaction, not stored as raw credentials.

Policy Change Requests

To request data access, correction, or removal, submit a written request via email or live chat. We will respond within the timeframe required under applicable regulation.

LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you have a question about how our legal terms apply to your account, our support team handles policy-specific requests through the channels below. For data access or deletion requests, include your registered account details and the nature of your request so we can route it correctly.

Live Chat Open the chat widget from any page on at886. State that your query is a legal or policy matter so the team can escalate it directly to the right department.
Email Support Send legal inquiries to our support email listed in your account dashboard. Include your account ID, the policy section in question, and your request in writing.
Account Help Centre The Help Centre inside your account covers common policy questions — account data, transaction records from DANA or OVO, and how to submit a formal policy request.

Common Legal Questions About Your at886 Account

These questions cover what you actually need to know about eligibility, data, cookies, and how to exercise your rights as an account holder. If your question is not listed, reach us via live chat or the Help Centre inside your account.

Access depends on the laws applicable to your region. You are responsible for confirming that using this type of platform is permitted under your local law before creating an account.

We collect the information you provide during registration — name, contact details, and account credentials — plus transaction records when you use DANA, OVO, or GoPay to transact.

Data is retained for the period required by applicable law or regulation. After that period, data is deleted or anonymised. You can ask for a retention summary via our support email.

Yes. Submit a written request through live chat or the support email shown in your account dashboard. Include your account ID and we will process your request accordingly.

Session cookies keep you logged in; security cookies flag unusual access attempts. You can adjust cookie preferences in your browser settings, though some account features rely on session cookies to function.

We communicate material changes to your registered contact. Continuing to use the account after the effective date of a change means you accept the updated terms as they apply to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.